FAFS Respond

A 24/7 Emergency call out service

FAFS RespondAn emergency response is maintained in the event you require our support.

Operating nationally, throughout the UK, we maintain a 24/7 fleet of in house, Service Engineers who are coordinated and controlled through our 24 hour, manned, Customer Service Desk, utilising our bespoke CASH4Windows operating system and Vehicle Tracking system which are fully integrated with our Engineers individual Tablet Devices.

We provide a national corrective call out service in accordance with the response times dictated by BAFE and the NSI.

Equipped at all times with extensive vehicle stock, our Service Engineers can undertake minor works at time of the corrective maintenance visit, replacing damaged equipment at time of initial call out.

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Technical Support Desk

To support our customers requirement for an immediate response we have established our Technical Support Desk which is manned 24/7 by trained and qualified fire and security Engineers.

Utilising the latest technology, our Technical Support Operators can provide you with an immediate remote solution avoiding the need for the physical attendance of a Service Engineer.