Full Time
Guildford area
Posted 1 year ago

Job Description

A self managing Fire Service Engineer role to cover the designated areas within the designated region. The role is to respond to call outs, install, service and maintain Fire Alarm Systems. To work as a team with colleagues, Lead Engineers and Regional Service Managers to enhance the Company’s reputation with regards to quality and customer service.

Key Responsibilities

  • Carry out scheduled routine servicing in a timely, efficient, and cost-effective manner in line with our Company’s quality standards
  • Carry out all other necessary works required at customer premises in accordance with our Company’s quality standards
  • Support the rota schedule as required to maintain a reliable and responsive out of hours service for our customers
  • Effectively communicate with our customers to ensure a good understanding of system and site status, particularly system defects that affect its correct function
  • Indicate to our client’s customers any Fire Safety information relevant to the site
  • Liaise with service administrators to ensure service commitments are met
  • Plan own work, including routine service/maintenance visits, emergency call out requirements and remedial repairs and minor additions to existing installations in line with service administration guidance
  • Ensure legible and timely completion of our clients’ paperwork as required
  • Be responsible for the management and security of own equipment stock in an efficient and economical manner by determining stock levels in relation to work activities and ordering stock items as and when appropriate
  • Operate in accordance with our client’s requirements, Company and customer’s quality standards and health and safety requirements
  • Discuss and recommend suggestions for system/service improvement with Line Manager
  • Attend training sessions identified by our clients and identify and communicate to Line Manager any personal training and development needs

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Technical background in the electrical / electronic industry
  • Good all round knowledge of Fire and Security Systems
  • Experience of front line customer contact preferred
  • Excellent organisational skills
  • Professional and presentable at all times
  • Be able to deliver exceptional customer service
  • Must be able to perform well as an individual as well as part of a team
  • ACE – Attitude, Commitment & Effort key to progression
Fire Service Engineer – Guildford area

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